Terms of Use


Planet Minimal Ltd Terms of Use

Planet Minimal Ltd and its employees, agents, and contractors (Planet Minimal Ltd) provide delivery services for zero waste household product refills to our customers and trade partners. We offer you, our customers, our services subject to your compliance with and acceptance of the terms of Use stated and set forth below.

Your use of Planet Minimal Ltd services (“Services”) indicates your agreement to be bound by the Terms of Use contained herein. Please read the following provisions carefully and if you do not so agree, you should inform us and cease using the services immediately. This agreement is strictly between Planet Minimal Ltd, its customers and services provided by parties subcontracted by Planet Minimal Ltd, and does not in any way constitute or imply any relationship with any other parties.


Delivery will take place on a pre-determined day and frequency as arranged. Planet Minimal Ltd reserves the right to determine the delivery times and reschedule delivery times upon prior notice to its customers.

Delivery, Procedure and Terms:

Planet Minimal Ltd will determine in the initial transaction with a new customer if containers are required for their refill products, charge for them accordingly (or, from time to time, in the case of trade customers, come to an arrangement whereby the customer may borrow bulk storage tanks for an agreed term) and provide them as part of the first delivery. Planet Minimal Ltd. reserves the right to seek compensation for lent equipment that is damaged or destroyed during their loan to a trade customer.

Unattended Delivery:

The customer may opt to have their refill products left for them at a pre-arranged drop-off point, in which case the customer is doing so at their own risk. Planet Minimal Ltd accepts no responsibility for goods that are lost after they have been delivered.


Retail customers must pay the agreed-upon charges prior to service. Service will not begin until Planet Minimal Ltd has received payment in full. All online payments are made through the Planet Minimal secured payment system. Trade customers must make payments via the secured payment system or as a BAC transfer directly from their checking account via Planet Minimal invoice in accordance with the payment terms stated on that invoice. Planet Minimal Ltd does not accept cash payments. Planet Minimal Ltd reserves the right to change prices at any time.

Except as described under ‘Loss or Damage’ in these terms, all sales are final and all payments are non-refundable.

Loss or Damage:

Missing, damaged or incomplete deliveries must be reported to Planet Minimal Ltd within 24 hours of delivery. Failure to report within 24 hours shall remove any liability of Planet Minimal Ltd for the the item or items in question.

Use of Third-Party Service Providers:

Planet Minimal Ltd reserves the right to utilize any outsourcer, vendor, or outside service provider for any service, without notice to the customer. Planet Minimal Ltd is not responsible for, and will not be held liable for, any damage or loss due to the acts or omissions of its vendors, third-party outsourcers, or service providers.

Confidentiality and Disclaimer:

Planet Minimal Ltd takes privacy and personal information seriously. Planet Minimal Ltd uses the information collected to fulfil your requests for certain products and services, to process payment transactions and facilitate billing, and to otherwise deliver services. We also may send newsletters and periodic notices about specials and new products. Planet Minimal Ltd protects your personal information from disclosure except as used as stated herein, or 1) where we require your consent to share the information; 2) we need to share your information with third parties to provide the product or service you requested; 3) where appropriate to comply with the law; and 4) where it is necessary to enforce or apply the Terms of Use or the rights, property, or safety of Planet Minimal Ltd, or others. Planet Minimal Ltd’s liability shall be limited to general money damages in a maximum amount not to exceed the charges for the term of service paid by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of Planet Minimal Ltd’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. Planet Minimal Ltd disclaims all warranties, express or implied, with respect to the services rendered to the customer. Under no circumstances shall Planet Minimal Ltd be liable to customer or any third party for indirect, incidental, consequential, special or exemplary damages (even if advised of the possibility of such damages), arising from this agreement, such as, but not limited to, loss of revenue or anticipated profits or lost business, costs of delay, personal or property damage, or liabilities to third parties arising from any source.


Planet Minimal reserves the right to terminate service and refund customers at any time for any reason. We will notify customers immediately via email.

Changes to Planet Minimal Terms of Use:

We reserve the right, at our sole discretion, to change these Terms of Use at any time by posting revised terms on our website. It is your responsibility to check periodically for any changes we may make to these Terms. Your continued use of our website following the posting of changes to these Terms or other policies means you accept the changes. The revised Terms of Use will take effect immediately upon its publication on our website.


Upon the customer's authorisation to commence work, the terms of this Agreement shall be binding upon parties. This Agreement constitutes the entire understanding between the parties and supersedes any other prior understandings or agreements, written or oral, between the parties; its terms can be modified or waived only by a written amendment to this Agreement, signed by both parties, and no course of conduct, failure or delay shall affect the validity, binding effect or enforce-ability of this Agreement or be considered an implied waiver. This Agreement shall be governed in all respects by the laws of the United Kingdom. The parties hereto hereby consent to the jurisdiction of the courts of the United Kingdom and each party waives all objections to the convenience of forum. Neither Customer nor Planet Minimal Ltd shall be liable to the other for any failure or delay in its performance due to any cause beyond its control, including acts of war, acts of God, acts of terrorism, riot, sabotage, labour shortage or dispute, Internet interruption, government acts, and other similar events. Planet Minimal Ltd shall be entitled to reimbursement for its expenses, including court costs, and reasonable legal fees, expenses and cost in any action against Customer. Each provision of this Agreement shall be interpreted in such manner to be effective and valid under any applicable law, but if any provision is held to be invalid, illegal or unenforceable, then such provision shall be reformed, construed and enforced as if such provision had never been contained herein. Planet Minimal Ltd reserves the right to discontinue services at the discretion of its authorised agents or representatives. In such case, any pre-paid fees for which services have not been provided will be refunded to the customer.

These Terms of Use were created on 23 December 2018