Delivery will take place on a pre-determined day and frequency as arranged. Planet Minimal Ltd reserves the right to determine the delivery times and reschedule delivery times upon prior notice to its customers.
Delivery, Procedure and Terms:
Planet Minimal Ltd will determine in the initial transaction with a new customer if containers are required for their refill products, charge for them accordingly (or, from time to time, in the case of trade customers, come to an arrangement whereby the customer may borrow bulk storage tanks for an agreed term) and provide them as part of the first delivery. Planet Minimal Ltd. reserves the right to seek compensation for lent equipment that is damaged or destroyed during their loan to a trade customer.
The customer may opt to have their refill products left for them at a pre-arranged drop-off point, in which case the customer is doing so at their own risk. Planet Minimal Ltd accepts no responsibility for goods that are lost after they have been delivered.
Retail customers must pay the agreed-upon charges prior to service. Service will not begin until Planet Minimal Ltd has received payment in full. All online payments are made through the Planet Minimal secured payment system. Trade customers must make payments via the secured payment system or as a BAC transfer directly from their checking account via Planet Minimal invoice in accordance with the payment terms stated on that invoice. Planet Minimal Ltd does not accept cash payments. Planet Minimal Ltd reserves the right to change prices at any time.
Except as described under ‘Loss or Damage’ in these terms, all sales are final and all payments are non-refundable.
Loss or Damage:
Missing, damaged or incomplete deliveries must be reported to Planet Minimal Ltd within 24 hours of delivery. Failure to report within 24 hours shall remove any liability of Planet Minimal Ltd for the the item or items in question.
Use of Third-Party Service Providers:
Planet Minimal Ltd reserves the right to utilize any outsourcer, vendor, or outside service provider for any service, without notice to the customer. Planet Minimal Ltd is not responsible for, and will not be held liable for, any damage or loss due to the acts or omissions of its vendors, third-party outsourcers, or service providers.
Confidentiality and Disclaimer:
Planet Minimal reserves the right to terminate service and refund customers at any time for any reason. We will notify customers immediately via email.
Upon the customer's authorisation to commence work, the terms of this Agreement shall be binding upon parties. This Agreement constitutes the entire understanding between the parties and supersedes any other prior understandings or agreements, written or oral, between the parties; its terms can be modified or waived only by a written amendment to this Agreement, signed by both parties, and no course of conduct, failure or delay shall affect the validity, binding effect or enforce-ability of this Agreement or be considered an implied waiver. This Agreement shall be governed in all respects by the laws of the United Kingdom. The parties hereto hereby consent to the jurisdiction of the courts of the United Kingdom and each party waives all objections to the convenience of forum. Neither Customer nor Planet Minimal Ltd shall be liable to the other for any failure or delay in its performance due to any cause beyond its control, including acts of war, acts of God, acts of terrorism, riot, sabotage, labour shortage or dispute, Internet interruption, government acts, and other similar events. Planet Minimal Ltd shall be entitled to reimbursement for its expenses, including court costs, and reasonable legal fees, expenses and cost in any action against Customer. Each provision of this Agreement shall be interpreted in such manner to be effective and valid under any applicable law, but if any provision is held to be invalid, illegal or unenforceable, then such provision shall be reformed, construed and enforced as if such provision had never been contained herein. Planet Minimal Ltd reserves the right to discontinue services at the discretion of its authorised agents or representatives. In such case, any pre-paid fees for which services have not been provided will be refunded to the customer.