FAQ

 

Where can I find the products that Planet Minimal delivers?

We are constantly adding new outlets that offer our products - keep an eye on our stockists page, follow us and look out for updates on our Instagram feed

How much Fill detergent should I use?

Fill detergents and fabric softeners are 40ml doses - this means that for a standard sized load in good water conditions, 40ml is the correct amount, however if you are putting on a heavy load, a load that includes a lot of heavily soiled garments or are in a hard water area (or a combination of these things) you may need to as much as double the dose. There is no harm in adding a little bit more than you need but it is a good idea to use trial and error to get used to the right amounts for your circumstances to ensure that you are getting the best possible value for money from our products.

Why is delivery restricted to London?

As a start up business with some restrictions to our resources, we have made the decision to concentrate on serving an area that is close to where we are based to test the model and get as good as we can possibly be before expanding further afield. In future, there will be a staged expansion as we add staff members and new locations to the operation. We can cover most of London for deliveries to businesses, so please do get in touch if you are thinking of using our services and we will let you know if it can be done. Please do sign up to our newsletter and follow us on social media to stay up to date on future expansion plans. You can also visit our stockists page to find out where you can go to get our products too.

Do I need to provide my own bottles for refill?

We strongly encourage customers to refill existing containers with the products we offer to keep the use of single use plastic to a minimum. However, some stores do offer smart looking glass containers if you need to buy them in your first purchase.

Are there plans to add other brands/products?

We are concentrating our efforts on working with Fill for now but it is very much the plan in the future to add other brands that offer something different from the products produced by Fill. It’s just a matter of timing as all of our resources are taken up with the delivery of the current products - we need more vans and drivers before we can add new lines! Watch this space though - we are expecting to be able to do this fairly soon.

Any other questions?

If you would like to know anything that is not covered in this FAQ section, please get in touch by filling out the form on our contact page